ZZARVEN Account Deletion
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Request Account & Data Deletion

Last updated: September 2026

ZZARVEN respects your right to control your data. This page explains how you can request that your ZZARVEN account and associated personal data be deleted, what data is removed, and what may be retained to comply with legal obligations.

Before you delete

Account deletion is permanent and cannot be undone. Any active subscription will be canceled, and you will lose access to purchased courses, tax scenarios, and documents. Consider exporting or downloading any documents you need before proceeding.

How to request account deletion

Step 1 — Use the in-app deletion tool

Open the ZZARVEN app, sign in to your account, go to Profile Settings, and tap "Delete account". Confirm the prompt to permanently remove your account. This action cannot be undone.

Step 2 — Request deletion by email (alternative)

If you can no longer sign in, email us at the address below with the subject line "Request Account Deletion" and include the email address registered to your account. We will verify your identity and process the request within 30 days.

Step 3 — Confirmation

You will receive a confirmation email once your account and associated data have been deleted, or if we need additional information to verify your identity.

Data that will be deleted

  • Your account credentials (email and password).
  • Your client profile, including name, phone, state, filing status, and business type.
  • Tax scenarios, estimates, and notes you created.
  • Messages and questions exchanged with your advisor.
  • Uploaded documents in your document vault (W-2s, 1099s, receipts, business records).
  • Course enrollments, lesson progress, and exam answers.
  • Tutoring session requests and advisor notes linked to you.
  • Referral records attributed to your account.

Data that may be kept

  • Aggregate, de-identified usage data that cannot be linked back to you.
  • Records we are legally required to retain, such as certain tax-related documents, for the period required by law or recommended for tax recordkeeping (generally up to 7 years). After that period, these records are permanently deleted.
  • Payment and order records retained by our payment provider (Base44 Payments / Wix) under their own retention and legal obligations.

Contact us to request deletion

To request account deletion by email, or if you have questions about what is deleted, reach out to our privacy team:

support@zzarven.com